Poor listening skills - a major barrier to effective communication

You can not do the job or a chore to listen to them. Listening skills play an important role in the process of global communication and are essentially important for the sales staff that communicate directly with customers. Not only does the sales staff but many people are poor listeners in their daily lives. Listening is often confused and used interchangeably with the devices. There is a big difference between listening and hearing.

Hearing is a physical act, while listening is the act of feeling at the same time maintaining and understand the information. Listening is active, whereas hearing is passive. Even though everyone knows the importance of listening skills to communicate with each other, but few pay attention to the skills of listening, and this often becomes a major obstacle to effective communication. And 'emerged from several studies that adults usually listen only to the level of efficiency of 25% and experts agree that poor listening skills are the largest contributors to poor communication. It's not just listening but skillful listening is what is needed in this competitive world. Skillful listening generally involves the ability to evaluate ideas, to recognize the difference between facts and opinions, using questions and answers to clarify communication, recognize loaded language, and recognize the most common barriers to listening.

Listening can fall into any of the categories listed below:

Active listening: Active listening is a way of listening and responding to another person that improves mutual understanding. Listen carefully to the content and intent. You try to block the barriers to listening. The most important thing, it is non-judgmental and empathetic.

Active Listening: The definition of this is the old adage. "In one ear and out the other" Inactive listening is simply to be present when someone is talking, but not absorb what is being said. Did you hear the words, but your mind is wandering and no communication is taking place.

Selective listening: Selective listening is hearing what you want to hear or what you expect to hear instead of what is being said. It feels a bit 'of the message and immediately begin to formulate his answer or second guess the speaker without waiting for the speaker to finish.

Reflective listening: This is one of the more complex types of listening. This is active listening, interpreting what is said and observing how it is said. It works to clarify what the speaker is saying and make sure there is mutual understanding.

When you are involved in the communication process can be engaged with any of the above skills can listen or a combination of all time.

Poor listening usually occur because of lack of control over the speed with which the speakers talk about not being able to get things repeated, the listener's limited vocabulary, inability to recognize the "signals", problems of interpretation, inability to focus, and also may be due to some learning habits established.

A 10 Step Formula to help you hear better.

1) Face the speaker and maintain eye contact

2) Keep an open mind

3) Listen to the ideas / concepts and not just words

4) Do not interrupt the speaker

5) Wait for pause for questions

6) Ask Questions

7) Be careful

8) Look Who's Talking feelings (empathy with speaker)

9) Give feedback

10) Pay attention to what is not said.

Although it is difficult to be a good listener constantly on 10 step formula would always help to improve their listening skills....