Checklist for great customer service

Everyone complains about the sorry state of customer service today. With reason. Service in general is abysmal. The salespeople do not know their stock. They are rude. They answer questions in monosyllables, and do not even look at their customers. Customers vote with their feet, go to other stores or turning to online shopping.

But, like most stories, there are two sides. Sometimes the shop staff try to provide great service, but customers that are impossible. Here are some strategies to try if you want the best service:
Pay attention to the sales process.
Do not talk on the phone while you point and click his fingers to the seller. The employee is not a dog. He or she will probably not respond well to hand signals, whistles and finger pointing. Tell the truth.

If you spill red wine on your new cocktail dress, take the garment to the dry cleaner and be more careful next time. Do not even think to take back to the store and telling the clerk that the stain was there when you bought the dress. Unless the store has a take-it-back-no-questions-asked policy, the employee will be obliged to doubt your story, and the situation will probably end up unpleasantly, and you can not blame anyone, but that's about yourself. Lying never works.

Keep your emotions under control.

Most problems can be solved if everyone shows courtesy and decency. Do not start on the muscle. Ask politely what you want. If the sales person can not help, and many can not because they have not received the authority to resolve complaints do not allege that the employee front-line. It's not his fault the company antediluvian policies that favor the store, rather than the customer.

State exactly how you would like to see the situation resolved and do so courteously.

You may need to repeat the request for more time to more people. Once it is decided what you want, however, does not waffle and back. Persist. "I followed the washing instructions, but the blood, tissue, and after wearing the shirt is faded. Here is the proof of purchase. You'll see that it is dated six days ago. The blouse was defective, and I'd like a refund." If you followed the rules, do not accept a resolution other than the one you requested.

Expect success.

If you expect a fight, you're more likely to get one. Join the discussion believe that it is possible to reach an agreement. Your thinking affects your behavior and your behavior affects the result. Treat the clerk of the way you would like to be treated often works magic.

Do not forget to say thanks.

If your complaint was handled effectively, let the person who knows or has done a good job and we appreciate the efforts on your behalf. Tell your supervisor if you can. If you have to complain once again, you're more likely to get the same good result.

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